I currently have this issue, have updated windows 10, uninstalled and reinstalled the Updater and the Licenser many times, have unplugged and replugged the helix after shutting it off, rebooting the computer, all sorts of things, can't get the Helix to be recognized by my computer... I have a kemper stage, I can plug it in and it gets recognized in 2 seconds, so i know its not my computer? Little frustrating. Please help.